Troubleshooting Embedded Dive Query Error: Catalog Unavailable Due to Internal MotherDuck Issue

·Apr 08, 2026 12:45 PM·

Hello, I am having trouble querying an embedded dive (Error: Catalog Error: Catalog is unavailable due to an internal MotherDuck error. You can help us diagnose and fix the issue by contacting support via slack or support@motherduck.com and referencing error ID: ff466a75)

3 comments

· Sorted by Oldest

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Troubleshooting Embedded Dive Query Error: Catalog Unavailable Due to Internal MotherDuck Issue

Jonah K.

·Apr 08, 2026 12:45 PM·

Hello, I am having trouble querying an embedded dive (Error: Catalog Error: Catalog is unavailable due to an internal MotherDuck error. You can help us diagnose and fix the issue by contacting support via slack or support@motherduck.com and referencing error ID: ff466a75)

3 comments

· Sorted by Oldest

Yahia M.
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Hi Jonah, I'm taking a look!
Yahia M.
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I see that the database my_db is missing for this service account. Can you connect using this service account using a read/write token (which will automatically create the database)? This can be done easiest by impersonating the service account in the UI. After connecting using a read/write token, we can check the Dive again and I will monitor things on our side!
Yahia M.
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Hi Jonah, just following up here, are you currently unblocked? Let me know if you face any further issues!

Yahia M.
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Hi Jonah, I'm taking a look!
Yahia M.
·
·
I see that the database my_db is missing for this service account. Can you connect using this service account using a read/write token (which will automatically create the database)? This can be done easiest by impersonating the service account in the UI. After connecting using a read/write token, we can check the Dive again and I will monitor things on our side!
Yahia M.
·
·
Hi Jonah, just following up here, are you currently unblocked? Let me know if you face any further issues!