Hi team! Not sure if this is specific to our team, but many of my colleagues (including me) are having this issue with the claude connection to mother duck. It remains 'connected' but has this warning sign when you look in the chat connections. Disconnecting and reconnecting will fix this, but sometimes it needs to be reconnected multiple times before it's fixed. Any ideas what is causing this? Not sure if it's specific to us or if you've seen this in other workplaces. thanks!
Hello Harry W.! Looking into this for you! Could you confirm a few things to help with the investigation:
How often does this happen - do you have to reconnect multiple times within a day or hours of window?
What does "reconnecting multiple times before it's fixed" look like on your end specifically? Does the connector show as connected on the Connectors page while the warning still appears in chat?
Thanks Tseegi (. It's sporadic. I'd say it happens to me maybe once a week in the last month, but has happened yesterday and today. Reconnecting always 'works' from the connection's perspective, but the connection always appears connected from this view anyway. Basically you can re-connect times, and then if it doesn't properly work it'll still show the warning sign, but then randomly one will seem to work properly, the warning sign will turn back into the blue toggled bar and the same chat will recognise the connection again
Continuing discussion in internal channel!
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